Terms & Conditions

Who are we
www.beaufortink.co.uk and www.beaufortink.com are owned, operated and maintained by Beaufort Ink whose address is Great Wotton Cottage Studios, Colebrooke, Crediton, Devon, EX17 5DL, and hereafter, the use of the terms “we”, “us” and “our” are in reference to Beaufort Ink.

Forming a contract
By placing an order whether online, by telephone, by mail or in person you are making an offer to buy goods from us, our acknowledgement of which by whatever means does not constitute acceptance of your order nor enter us into any contractual obligations. Acceptance of your order will be deemed to have taken place and a contract will be formed upon dispatch of the goods or upon the earlier issue of written acceptance of your order by whatever means. Such acceptance and contract will apply only to those goods which are listed as being dispatched in the delivery note accompanying the goods, or in any confirmation email which may be sent to you subsequent to dispatch, or in any earlier written acceptance which may be issued.

Product descriptions and pricing
We make every effort to ensure that the descriptions of the goods listed on our websites are accurate and that the price pertaining to each product is correct, however all descriptions and prices howsoever communicated are produced in good faith with errors and omissions excepted. In the event that a pricing error means that you have over paid, we will undertake to refund the difference. In the event that a pricing error means that you have under paid, we may at our discretion accept your order at the price paid but we reserve the right to refuse the order, in which case we will offer you the option to either reconfirm the order at the correct price or to cancel the order, in which case a full refund will be issued.

Delivery and carriage charges
Goods will normally be dispatched on the same day or on the next working day, however you should allow up to 3 working days for dispatch unless otherwise communicated in your order acknowledgment. All goods will be sent to the delivery address stated on your order. All carriage charges are clearly stated in our shopping basket before you reach the checkout. Goods dispatched to addresses within the UK via Royal Mail’s normal  non-signed for 1st or 2nd class service, and goods dispatched to addresses outside the UK via Royal Mails’s “standard” service are not tracked or insured and are sent entirely at your own risk although we will obtain proof of posting at the time of dispatch for all parcels we send . Goods dispatched to addresses within the UK via Royal Mail’s 1st or 2nd class “Signed For” service and goods dispatched to addresses outside of the UK via “tracked and signed” services are tracked and insured. Carriage via Royal Mail’s 2nd class “Signed For” service is free of charge on all orders of £50 or more, where goods are to be delivered within the UK excluding the Channel Islands. We never seek to make a profit from carriage charges and in the event that the cost of dispatching goods is less than you have paid, we will refund the difference or at our discretion, we will supply additional goods to at least the equivalent value of the difference.

In the event that goods are out of stock at the time of order, or that concurrent orders have put them out of stock, we will notify you as soon as possible and offer you the option to cancel those items which are out of stock, for which we will refund the purchase price within 24 hours, or to keep them on backorder until such time as they are available. Goods being dispatched from backorder will not incur further carriage charges.

Faulty goods
In the event that the goods you receive are faulty or damaged you must notify us in writing within 5 days of receipt of the goods. We will ask you to return the goods to us with the original packaging by a method agreed between you and us, upon receipt of which we will either refund the cost of the goods or replace the goods at our discretion. In any event we will refund to you the cost of returning the goods to us.

Cancellation
In accordance with your statutory rights, notification to cancel goods other than goods where a fault exists, can be given in writing no later than 14 days from the date of receipt of the goods, and the goods can be returned within 14 days of receipt. In accordance with our statutory rights, cancelled goods will not be accepted without prior notification in writing by email or by letter. Goods must be returned via a method of recorded delivery and you must ensure that they are adequately packaged to protect against damage. Cancelled goods must be returned unused and unopened in their original packaging, and must be received by us in their original condition. Where the above provisions are met we will refund the cost of goods within 28 days via the same method by which they were paid for, less the original cost of delivery, and less the fees charged to us by the payment processing company through which you originally paid.

Liability
All products available from us comply with current UK and EU legislation. We cannot warrant that goods available from us comply with legislation outside of the UK and EU beyond those goods which we advertise comply with the current regulations and requirements of the International Standards Organisation. We cannot be held liable for damage, injury or loss, either directly or indirectly, through misuse, inappropriate use or mishandling of our products howsoever caused.

Use of website
Websites belonging to us may be displayed, stored and printed by you for your own personal use, provided that the content or appearance is not altered in any way. You may not reproduce for commercial gain or republish any part of our websites whether online or offline without our express written permission. Copyright and intellectual property rights in all material used on our websites is owned by us and any licensors we may have agreements with. You may not transmit or distribute any virus, trojan, worm, logic bomb, or any other material which is malicious, technologically harmful, offensive or obscene, nor send unsolicited promotional material or misuse our websites in any way. Breaching of these provisions will constitute a criminal offence and any such breach will be reported together with your identity to the relevant authorities without further reference to you.

Privacy & cookies
Our terms and conditions are deemed to include our Privacy Policy & Cookies Statement, a copy of which may be viewed by clicking here.

Law
Our terms and conditions are governed by English law and any dispute arising will be subject to the exclusive jurisdiction of England and Wales.